Return and refund policy

At Uverovora, we prioritize your peace of mind. We are committed to providing a smooth shopping experience and resolving any concerns or disputes as quickly and fairly as possible.

This policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must:

  • Be in the same condition in which it was received

  • Be unused, unworn, and include its original tags, if applicable

  • Be returned in its original packaging

  • Include a receipt or other proof of purchase

2. How to Start a Return

To request a return, please contact us using the information below:

Email:
support@uverovora.com

Phone / Text:
+1(424)374-3192

If your return request is approved:

  • We will provide a return shipping label where applicable

  • We will send you detailed instructions explaining how and where to return your package

Important: Items returned without prior authorization and return instructions will not be accepted.

Please do not send any product directly to our registered business address unless our customer support team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or different from what you ordered, please contact us immediately.

Our customer support team will evaluate the issue and work to provide an appropriate resolution.

To help us review your request efficiently, please include:

  • Your order number

  • The email address used when placing the order

  • A clear description of the issue

  • Clear photos or videos showing the damage, defect, or incorrect item

  • Photos of the original packaging and shipping label, if applicable

4. Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods, such as pet food or treats

  • Custom-made or personalized products

  • Personal care, grooming, or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid during checkout

  • Sale items

  • Gift cards

Please contact us before submitting your return request if you are unsure whether your item qualifies for a return.

5. Exchanges

The fastest way to receive a different item is to return the original item.

Once your return has been approved and accepted, you may place a new order for the replacement product.

If your item arrived damaged, defective, or incorrect, please contact our customer support team before placing a new order so we can review the issue and determine the appropriate resolution.

6. European Union 14-Day Cooling-Off Period

For eligible orders shipped to the European Union, customers generally have the right to cancel or return an order within 14 days of delivery for any reason and without providing justification, subject to applicable consumer protection laws and any permitted exceptions.

Returned items should:

  • Be unused

  • Remain in their original condition

  • Be returned in their original packaging

  • Include proof of purchase

This section does not limit any additional rights available to customers under applicable consumer protection laws.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method

  • Please allow up to 10 business days for our team to process the refund

  • Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account

If more than 15 business days have passed since your refund was approved, please contact us at:

Email:
support@uverovora.com

Phone / Text:
+1(424)374-3192

8. Return Address

A return shipping label and/or return authorization provided by Uverovora may be required before sending any item back.

Please do not mail a return directly to the registered business address unless specifically instructed to do so by our customer support team.

Our registered business address may not be the designated return warehouse.

Company Name:
HONGKONG KFZ TRADING LIMITED

Registered Address:
UNIT 1022, BEVERLEY COMMERCIAL CENTRE
87-105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG