Shipping policy

At Uverovora, we are committed to providing a smooth, reliable, and professional delivery experience. Every order is handled with care to help ensure your pet essentials arrive safely and in good condition.

We strive to make every stage of your shopping experience clear, simple, and dependable.

1. Order Processing Time

All orders are processed within 2 business days after order confirmation, excluding weekends and public holidays.

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor the delivery progress.

2. Shipping Rates and Free Shipping

Standard Shipping

For orders that do not qualify for free shipping, a flat-rate shipping fee of $5.99 USD will be applied at checkout.

Free Shipping

Applicable shipping fees and free-shipping eligibility will be clearly displayed at checkout before payment is completed.

3. Estimated Delivery Times

To support product availability and efficient fulfillment, orders may be dispatched from selected regional fulfillment centers.

Estimated delivery times are:

  • United States: 7–12 business days

  • Canada, United Kingdom, and Europe: 7–15 business days

  • Australia, New Zealand, and Asia: 8–15 business days

Please note that these delivery timeframes are estimates and are not guaranteed.

Delivery may be affected by:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public or local holidays

  • High-volume shipping periods

  • Other circumstances beyond our reasonable control

4. Order Tracking

Once your order has shipped, a tracking number will be sent to the email address used when placing the order.

You can track your shipment through our Track Your Order page or directly through the shipping carrier’s tracking portal.

Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to become available or update in the carrier’s system.

5. Customs, Duties, and Taxes

Uverovora is not responsible for customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, any applicable fees charged during or after shipping are the responsibility of the customer.

6. Damaged, Lost, or Stolen Items

Your satisfaction and the safe arrival of your order are important to us.

Damaged Items

If your order arrives damaged, please contact our customer support team at support@uverovora.com within 72 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the original packaging

  • A clear photograph of the shipping label

  • A brief description of the damage

After reviewing the information provided, we will determine an appropriate resolution.

Depending on the circumstances, this may include:

  • A replacement

  • A partial refund

  • A full refund

Any resolution is subject to review and verification of the reported issue.

Lost or Stolen Packages

Uverovora is not responsible for packages that are lost or stolen after the shipping carrier’s tracking information confirms that the package was successfully delivered to the address provided at checkout.

If your tracking status shows “Delivered” but you cannot locate your package, please:

  • Check around the delivery location, mailbox, porch, entrance, or other secure areas

  • Ask household members, neighbors, reception staff, or building management whether they accepted the package

  • Contact the shipping carrier directly to request additional delivery information or file a claim

  • Confirm that the shipping address entered with your order was accurate

We will provide available tracking information to help support your inquiry with the carrier.

However, refunds or replacements cannot be guaranteed for packages confirmed by the carrier as successfully delivered to the address provided by the customer.